Eliezer P.

PROFILE BIO I have over 7 years of experience supporting e-commerce platforms, healthcare, nonprofit/ONG, and SaaS products. From technical troubleshooting and onboarding to resolving customer inquiries and creating positive interactions, I deliver professional, reliable, and empathetic support tailored to each client’s needs. I specialize in chat, email, and phone support, ensuring every customer feels heard, valued, and satisfied. LANGUAGES French – Native English – Fluent Portuguese – Conversational Spanish – Basic Haitian Creole – Native CRM & TOOLS I’m proficient with a wide range of CRM and support tools: Zendesk | Salesforce | HubSpot | Five9 | Slack | Intercom | LiveChat | Freshdesk | Genesys Cloud | Microsoft Dynamics 365 | Jira Service Management EQUIPMENT & AVAILABILITY High-speed internet (350 Mbps upload / 700 Mbps download) Noise-canceling Plantronics USB headset (C5220) Dedicated home office (closed door)