Mohammed A.

High-Performing BDC Manager & Automotive Sales Operations Specialist With 9+ years of experience in B2B sales, inside sales management, and customer relationship strategy, I help automotive dealerships and high-ticket sales teams optimize their conversion funnels, train top-tier agents, and maximize ROI on lead generation. Core Expertise & Key Achievements: BDC & Sales Operations Management: Managed multi-agent BDC departments handling 1,000+ monthly leads across digital, inbound, and marketplace channels (CarGurus, AutoTrader, Meta Ads). Conversion & Pipeline Optimization: Increased appointment setting and show-up rates by implementing strict multichannel follow-up sequences (Call + SMS + Email). Data-Driven Performance Analysis: Deep expertise in audit tracking, CRM data analysis, lead quality verification, and regional geographic filtering to stop budget waste. Team Coaching & Scripting: Active call listening, performance scoring, objection handling, and training agents on high-converting closing techniques. Proven Track Record on Upwork: * $50,000+ Total Earnings * 4,500+ Logged Hours * 100% Job Success Score (Top Rated) * Bilingual: Native French / Fluent English Whether you need a Fractional BDC Manager, a Sales Operations Coordinator, or a High-Ticket Pipeline Specialist, I bring structure, data transparency, and higher conversion rates to your business. Ready to optimize your sales pipeline? Send me an invite or a message to get started!