Alvin P.

I've been working in IT-BPO industry since 2007. I've dealt with several companies and clients all across the globe. I've been outstanding in customer service and customer satisfaction as I go above and beyond client's expectations. I've acquired wide variety of technical skills as follows: Skills: Active Directory Windows OS, Mac OS, Windows servers, iOS, Android, Virtual machine, Amazon workspace, VDI Salesforce, Sandbox, Workbench, Dataloader Adobe, MS Office, Azure, ServiceNow Cybersecurity, Firewall classes JAMF, BitLocker, Antivirus Amazon Connect, Customer service, Problem Solving MS Exchange, Outlook, Google Mail Webex, Zoom, MS teams, Google Meet, Slack ITIL, CompTIA MDM, Genesys Troubleshooting knowledge for Microsoft Windows 7 / 10, Mac, Mobile Devices (Android & iOS), Microsoft Office applications suite, Office365, MS Exchange, Outlook, local and LAN printers, Wi-Fi, VPN, Internet Connectivity, Communication tools (Skype, Webex, etc.) Microsoft Active Directory Users and Groups Management Remote Desktop, LogMeIn, Skype, CMRC, etc. Trainings: a. Corporate Cybersecurity training b. Mac OS Technical troubleshooting training c. CompTIA A+ training d. Windows 10 training e. ITIL v4 Foundation training