Airi K.

E-commerce VA | Executive Assistant | B2B Operations

👋 Hi! I'm Airi Kitamura, a half-Japanese, half-Filipina with a Bachelor of Science in Management Accounting. 🎓 I specialize in eCommerce operations, B2B business support, executive assistance, customer service, supplier coordination, and order management. I have experience working with international businesses, helping streamline daily operations, manage online stores, coordinate with suppliers, process orders, and provide excellent customer support. 💼 Here's what I can help you with: 🛒 eCommerce Operations • Shopify, Amazon, Etsy, DSers, Oberlo • Product listings & inventory management • Order fulfillment & shipment tracking • Supplier coordination 📦 B2B Operations & Executive Assistance • Supplier & vendor communication • Administrative support • Calendar & email management • Business documentation • Workflow optimization 📊 Data Management & Research • Product research • Data entry • Inventory management • Competitor analysis • Basic SEO 💬 Customer Support • Email & chat support • Gorgias • Trustpilot • Returns & refund processing 📈 Project Management • Asana • Trello • ClickUp • Monday. com • Slack • Google Workspace 🎨 Bonus Skills • Adobe Photoshop • Adobe Illustrator • Canva • Figma • Social media graphics • Marketing materials • Product mockups ✨ I am detail-oriented, organized, proactive, and passionate about helping businesses improve their operations through efficient eCommerce management and reliable administrative support. 🤝 I value clear communication, attention to detail, and building long-term relationships with my clients. 💙 I look forward to working with you!