Renzel Marie R.

Ready to elevate your customer service and provide dependable healthcare support? I’m a customer service–focused Virtual Assistant with hands-on experience supporting patients, providers, and care teams in both home care and primary care settings. ⭐ Why Work With Me? With years of experience in customer service and healthcare support, I specialize in clear, empathetic, and solution-driven communication. I’ve handled patient and client calls, scheduling, follow-ups, and sensitive inquiries while maintaining accuracy, confidentiality, and professionalism. I also bring recruitment support experience, including screening, interview coordination, and onboarding, allowing me to support both operations and people-focused tasks. 🌸 Experience Assisting International Clients & Patients 🌸 Flexible and Comfortable Working Across Time Zones 💪 My Expertise: 🌺 Customer & Patient Support (Email, Live Chat, Inbound & Outbound Calls) 🌺 Healthcare VA Support (Scheduling, Follow-ups, Referrals, Prior Authorizations) 🌺 Provider, Patient & Insurance Coordination 🌺 Recruitment Support (Screening, Interview Coordination & Onboarding) 🌺 Data Entry, Documentation & EHR Support 🌺 Team Collaboration & Process Improvement 🛠️ Tools & Platforms I Use: 💻 Healthcare & EHR: Helix, AlayaCare, Practice Fusion, Intercom 📞 Communication & Calls: RingCentral, Microsoft Office, Google Workspace 🗂️ Documentation & Collaboration: Confluence, Google Drive, Microsoft Office 📋 Healthcare Admin: Patient records, referrals, prior authorizations, task management, documentation, scheduling, and follow-ups 🫡 What You Can Expect From Me: 🎀 Professional & Compassionate Support – Clear, calm, and patient-focused 🎀 High Attention to Detail – Accurate documentation and follow-through 🎀 Proactive Problem-Solving – Addressing issues before they escalate 🎀 Reliable & Independent Work – Trusted to handle tasks with minimal supervision 🎀 Strong Communication – With patients, clients, providers, and internal teams 📩 Let’s Work Together! If you’re looking for a dependable Customer Service or Healthcare VA who truly cares about people and processes, I’d love to connect and support your team. 🚀