Olga Franchesca V.

Results-driven Operations Director with expertise in business operations, strategic planning, AI implementation, and process optimization. I partner with executive leadership to drive business decisions that support scalable growth, improve operational efficiency, and automate workflows across every department. My focus is on identifying opportunities for improvement, implementing technology and AI solutions, optimizing KPIs, and creating systems that enhance both team performance and client experience. With a background in client success, project management, and process improvement, I have led cross-functional initiatives involving CRM optimization, workflow automation, SOP development, data analysis, and operational reporting. I thrive at aligning people, processes, and technology to improve productivity, increase profitability, and support long-term organizational growth. Holding a B.S. in Industrial Engineering and currently pursuing an M.S. in Business Intelligence & Big Data, I combine analytical thinking with a strong understanding of business operations. Fully bilingual in English (C2) and Spanish, I bring over 10 years of experience in education, customer success, and leadership, allowing me to communicate effectively with diverse teams and stakeholders while driving meaningful business outcomes.