Monica R.

Senior Customer Success Manager

Senior Success Manager / Senior Project Manager Skillful and driven professional with demonstrated capacity to provide comprehensive, service and client relations support while managing details of multiple projects. - Key Qualifications - * Adept at developing and maintaining client relationships improving retention and service. * Highly focused and results-oriented in developing and supporting deadline-driven projects, identify priorities, and exceeding service expectations and revenue goals. * Proven track record of supervisory/leadership roles including: recruiting, hiring, and training. * Proficient in Microsoft Office Suite, Apple programs and products, Social media platforms (Facebook, Twitter, Google+ Pinterest, etc.), CRM tools (Salesforce, Zendesk) Bilingual in Spanish/English.