Esneider A.

I help growing teams stabilize, secure, and scale their Windows, Windows Server + Microsoft 365 environments with ITSM discipline and hands-on SysAdmin work. Over 9 years in IT support and service delivery, I’ve built and led service desks, migrated and cleaned up Active Directory/Entra ID, hardened GPO/DNS/DHCP, and delivered smooth M365 rollouts—always with clear documentation and SLAs. 🔧 What I do: ✅IT Support ticket flows, SLAs/OLAs, triage (L1), deep-dive (L2/L3), escalation matrix, knowledge base, CSAT/NPS. ✅On/Offboarding: accounts, mailboxes, devices, access, automation & checklists. ✅SOPs/Runbooks: incident, problem & change; playbooks your team can run. 🧩 Microsoft 365 / Entra ID (Azure AD): ✅Identity & Security: MFA, Conditional Access, SSPR, Secure Score, audit. ✅Exchange Online: migrations (cutover/staged/hybrid), transport rules, shared mailboxes, SPF/DKIM/DMARC, mail flow troubleshooting. ✅SharePoint/OneDrive: governance, sharing policies, site/permission structure. ✅Teams: policies, lifecycle, meeting & collaboration; voice basics. ✅Intune & Autopilot: device enrollment, compliance, configuration profiles, app deployment, BitLocker, update rings. 🧩 Google Workspace (Admin + Gmail + Domains): ✅ Admin Console management: users, groups, OU structure, roles/admin permissions, security settings ✅ Domains & DNS setup: domain onboarding, verification, MX records, SPF/DKIM/DMARC alignment ✅ Gmail deliverability & routing: routing rules, compliance settings, forwarding controls, mail flow troubleshooting ✅ Aliases & domain migration support: primary domain changes, secondary domains, alias strategy for users ✅ Google Drive governance: shared drives setup, sharing restrictions, access controls, basic best practices ✅ Security hardening: 2-Step Verification, session controls, basic audit/log review 🧩 Windows Server & Active Directory: ✅Windows Server 2016/2019/2022, AD DS health & replication, Group Policy hygiene, DFSR/SYSVOL fixes, LAPS, Azure AD Connect. ✅DNS/DHCP (forwarders, scavenging/aging, failover scopes), time sync (NTP), lockout root cause (Event 4740). 📨 Exchange & RDS: ✅Exchange Server service health, queues/connectors, CU/patch level, mail flow troubleshooting & certificates; hybrid basics. ✅RDS farms: session hosts, Connection Broker, RD Gateway, licensing mode, SSO & performance tuning. 📁 File Services & Storage: ✅Shares/NTFS, Access-Based Enumeration, quotas, VSS (shadow copies), DFS-N/R design & health. ⚙️ Automation & Tooling: ✅PowerShell (EXO/Graph): bulk mailbox ops, license assignment, Intune import/export, secure baselines. ✅PSA/RMM & Monitoring: flows, alerts→tickets, dashboards (MTTR, SLA, CSAT). ✅Experience with Endpoint Central, Sophos XDR, and vendor-neutral stacks. 🔐 Security & Resilience: ✅Defender for Office 365, anti-phishing, Safe Links/Attachments, DLP/Purview labels, mailbox compromise response, backup for M365. 📈 Outcomes: ✅Faster resolution (lower MTTR), higher CSAT/NPS, clean audits, and clear documentation your team can operate. 📦 Popular packages: ✅Windows Server & AD Health Check (48h): dcdiag/repadmin, DNS/DHCP hygiene, GPO review, quick wins + report. ✅T Support/Service Desk Starter: SLAs, workflows, KB, metrics. ✅M365 Baseline & Hardening: MFA/CA, Secure Score, Exchange/SharePoint/Teams policies. ✅Intune + Autopilot Rollout: zero-touch, compliance, app deployment. 🌎 Timezone: America/Bogotá (UTC-5) • Languages: ES/EN • Available for ongoing support or scoped projects.