Desmond I.

Are you looking for a reliable Virtual Assistant who can keep your daily operations organised, communicate professionally with clients and staff, and make sure important tasks do not fall through the cracks? I am a Virtual Assistant and Healthcare Administrative Assistant with hands-on experience in scheduling, client and staff communication, administrative support and day-to-day operations. My experience includes: • Managing and updating staff schedules • Communicating with clients, caregivers and team members • Answering company calls and handling enquiries • Collecting information from potential clients • Following up on missed visits and outstanding tasks • Monitoring clock-ins, clock-outs and EVV records • Maintaining accurate records and spreadsheets • Research and data entry • Email and administrative support • Coordinating bookings and appointments • Guest communication and short-term rental support • Working independently and keeping management updated I am comfortable using: • HHAeXchange • Dialpad • Microsoft Teams • Microsoft Excel • Google Sheets • Google Docs and Google Workspace • ChatGPT and other AI tools • Airbnb and VRBO I also have experience supporting Airbnb/short-term rental operations, including guest communication, bookings and coordinating with cleaners and maintenance teams. I hold a Master's degree in Human Resource Management and a Bachelor's degree in English Language and Literature. I am also a Top Rated freelancer on Upwork with a 100% Job Success Score. I am organised, dependable, detail-oriented and comfortable learning new systems. I don't expect to know every tool from day one. I learn quickly, ask the right questions and take responsibility for getting tasks completed. If you need someone who can support your administrative workload, communicate clearly and help keep your operations running smoothly, I would be happy to discuss how I can help.