Melissa L.

Medical Virtual Assistant /Patient Coordinator/Intake&Referral Expert

With a strong educational background in Nursing and Finance, combined with nearly 10 years of experience supporting healthcare providers in Missouri and Maryland, I offer a unique combination of clinical knowledge, administrative expertise, and strong technical skills that contribute to efficient and patient-focused healthcare operations. For the past decade, I have worked remotely with pain management and primary care practices, providing comprehensive virtual medical administrative support. My experience includes managing daily front- and back-office operations, handling high volumes of patient calls, emails, and faxes, and ensuring timely and professional communication. My responsibilities include scheduling new and follow-up appointments, coordinating referrals for personal injury, workers’ compensation, and general patients, managing medication refill requests, uploading laboratory and imaging results, and maintaining accurate patient records. I am also experienced in insurance verification through Availity and major insurance providers, including BCBS, Cigna, UHC, Medicare, Medicaid, Tricare, and MD Physician First. Additionally, I have extensive experience processing prior authorizations through CoverMyMeds. I am highly proficient in multiple EHR and EMR systems, including Tebra/Kareo, eClinicalWorks, Elation, Practice Fusion, DrChrono, AdvancedMD, PracticeQ, Charm, and NextGen. I am equally skilled in using communication and productivity platforms such as Spruce Health, Zentake, Google Workspace, Microsoft 365, RingCentral, Dialpad, GoTo, and Grasshopper. Known for my attention to detail, commitment to HIPAA compliance, and ability to manage tasks independently in a remote setting, I have built strong working relationships with physicians, healthcare teams, and patients. I bring reliability, adaptability, and a proactive approach to supporting high-quality patient care and would welcome the opportunity to contribute these strengths to your organization.