Orestes A.

With over 6 years of experience as a Virtual Assistant, providing various administrative, technical, and creative services to clients across different industries. Some of my duties included managing calendars, booking arrangements, conducting research, creating reports, quality evaluations, handling email correspondence, outbound or inbound calls and managing Excel sheets for all the tickets properties, among other services related to the Virtual Assistant environment. I am proficient in using various software and online tools, such as Microsoft Office, Google Suite, Zoom, Slack, Trello, Mediroute and Freshdesk, Medical software like Unidosis and Nextgen and dial software like Talkdesk, Call Raill, RingCentral, Salesforce, MAX and Call Hub. I have excellent communication, organizational and problem-solving skills. I can work independently and efficiently, as well as collaborate with a team. I am also flexible and adaptable to changing needs and priorities. I specialize in being first line of contact with the clients on the aspects of customer service, the way I work is studying deeply the values and the goals of the company, learning the software and how to use it correctly, not only for the tasks I will be performing in order to understand on each call how to get to it's final resolution by identifying : Can I solve it? can someone in the company solve it? can anyone solve it? And act or inform the client based on the answers. I have experience on the Healthcare environment, which allowed me to demonstrate that I handle well the details as they were crucial on my role to work directly with the medical staff, whilst maintaining a friendly assistance to the elderly. I am confident that I can bring value to your company and be an important asset for your team.