Aileen Mae R B.
Virtual Assistant | Chat & Email Support | Shopify Customer Service
Hi! I’m Aileen, a Virtual Assistant and Customer Support Specialist with 5+ years of chat and email support experience and 1+ year of phone support. I have hands-on experience managing 3 Shopify stores for a beauty product business, handling customer inquiries, order tracking, refunds, returns, and shipping concerns. I also have experience with CJ Dropshipping order fulfillment and supplier coordination. I’m detail-oriented, solution-focused, and committed to providing excellent customer service while following SOPs and maintaining customer satisfaction. Core Skills: Shopify Support | CJ Dropshipping | Chat & Email Support | Order Fulfillment | Refunds & Returns | Order Tracking | CRM & Ticket Management | TikTok Shop
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $4.7k
Billed in all: $13,201$13k
$1.2k in the last 6 months
Across 5 contracts
Earnings, last 30 days
Skill rankings: Top 10% in Audio Transcription
Ranked by MRR among everyone on Upwork with the skill.
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- #274Email1,368 freelancers · 🇵🇭 #132Top 20%🇵🇭#132 of 514
- #346Ticketing System1,296 freelancers · 🇵🇭 #154Top 27%🇵🇭#154 of 540
- #359TikTok Video2,536 freelancers · 🇵🇭 #30Top 14%🇵🇭#30 of 173
- #470UGC3,466 freelancers · 🇵🇭 #40Top 14%🇵🇭#40 of 180