Erica D.

I am proficient and knowledgeable in doing Property Management. & QA Analyst Property Management: I have 3 years of working experience I’m a reliable property management professional with a strong focus on process improvement, consistency, and excellent customer service. Detail-oriented Property Management Professional with a strong, process-driven approach and a commitment to continuous improvement. I support property management operations by delivering consistent, high-quality customer service while keeping systems organized and efficient. Experienced in professionally handling inbound calls, emails, and web chats, providing accurate information on policies, work orders, violation notices, and home availability. Skilled in coordinating property showings, assisting with scheduling and access issues, and processing initial rental application steps including document verification, income checks, and reference requests. I maintain clean, organized data across company systems, monitor inboxes and support tickets, and ensure timely communication and basic maintenance coordination during team absences. Reliable, responsive, and customer-focused, I help property management teams stay efficient while delivering an excellent resident and prospect experience. QA Analyst: I am highly skilled in creating, documenting test cases for web portal or mobile applications (both Android and iOS). I am also well-versed in using Project Management and Tracking tools such as JIRA, Trello, TestRail, among other tools. I have a total of 10 years working experience as a Software Quality Assurance and additional experience as Technical Support. I also have DevOps experience which focus on provisioning and configuring equipment for testing purposes. I continuously strive for excellence by pursuing personal growth as well as learning and collaborating with the other members of my project teams and that of the company. • Computer Literate: MS Office, G-Suite, Calendy, Libre Office • Knowledge of handling customer inquiry • Handles customer email/Chat. • Customer Service Oriented • Ability to work in a fast-paced environment. • Ability to stand for extended periods of time. • Excellent hand-eye coordination • Exceptional Ability in following standard. • Professional and friendly with the ability to resolve issues quickly. • Capable of handling responsibilities with minimum supervision • Capable of learning and adapting to new challenges. • Excellent communication skills and personal skills • Decision-making and being able to manage stressful situations. • Knowledge of the following instruction and learn new skills. • Communication App: Slacks, Teams, Viber, Whatsapp • Management Tools: JIRA, Testrail, Trello, Showmojo • CRM: Salesforce, Pipedrive, Zoho, Zendesk, Hubspot