Berenise M.

I am a High-Qualified Bilingual; English and Spanish Customer Service Specialist with over six years of experience assisting customers from all over the world in many different fields: Sales, Billing, Human Resources, Real States, Telecommunications, Retention, Collections, and Reservations. I am skilled in providing professional assistance to clients through different channels: Telephone, Chat, E-mail, SMS, Microsoft 365, CRM Systems: Salesforce and Microsoft Dynamic 360 and some others. I strongly fulfill a wide variety of fundamental functions for the growth of the company; such as answering questions, generating data, organizing data, increasing sales, retaining customers, and obtaining customers 'feedback for a better understanding of the company's improvement. As a wise and experienced professional, I have the ability to use my knowledge, skills, and experience to overcome challenges and take the right decisions.