Ruth E.

If you’ve hired a team, your vision is clear, but sprints are slipping, scope is creeping, and you’re still holding everything together, that’s not a people problem. It’s a missing operational infrastructure problem. As an Agile Project & Operations Manager specialising in delivery systems for founders, I build the structure, processes, and workflows that help founder-led digital businesses turn their vision into consistent execution. Founders and operators bring me in when plans exist but execution is breaking down. I build the centralized operating system connecting vision to team execution: sprint structure, business process management, stakeholder reporting, SOP documentation, and organizational design that creates accountability without micromanagement. I translate vision into execution, turn chaos into repeatable process, and transfer ownership so the business no longer depends on you being in the room. I have managed 20+ projects end-to-end across AI-powered SaaS platforms, WordPress membership ecosystems, marketing operations builds, and government technology programmes spanning 10,000+ field personnel across five states. I have built entire operating infrastructures from scratch, improving delivery speed by 35% on average through structured Agile frameworks, clear sprint cadences, and process improvement systems that remove bottlenecks before they become blockers. WHAT I BUILD FOR YOUR BUSINESS: ✅ Agile Project Management and Sprint Delivery Sprint planning, backlog grooming, retrospectives, velocity tracking, and delivery forecasting across Scrum and Kanban. Milestones are met. Nothing falls through the cracks. ✅ Business Operations and Delivery Infrastructure Centralized operating system, SOPs, operating cadence, decision rights, escalation protocols, and accountability frameworks that run without founder involvement. Chaos into repeatable scalable process. ✅ Technical Project Management and SDLC End-to-end digital project management from requirements through release. Scope control, risk management, QA coordination, and stakeholder reporting at every stage. ✅ Business Analysis and Requirements Documentation BRD and PRD support, gap analysis, process mapping, and user story writing with acceptance criteria. I define what needs to be built before a single line of code is written. ✅ Product Backlog and Roadmap Management Feature prioritization using MoSCoW frameworks. Founder vision translated into sprint-ready execution plans engineering teams can build from without back-and-forth. ✅ Stakeholder Management and Executive Reporting Cross-functional team leadership, structured communication plans, and executive reporting that gives leadership full visibility without pulling them into daily coordination. ✅ Workflow Automation and Process Documentation Zapier, Make, and GHL automation coordination. SOPs, onboarding systems, hiring pipelines, and operational playbooks that make delivery independent of any single person. ✅ Fractional Operations Support Full operational backbone for founder-led businesses: command structure, vendor management, KPI dashboards, revenue pipeline tracking, and organizational design that removes you from day-to-day execution. WHO I WORK BEST WITH: Founders and operators running digital product businesses, SaaS platforms, membership sites, or marketing agencies scaling faster than their internal systems can support, with a remote team still routing everything through the founder. TOOLS: Jira · ClickUp · Trello · Asana · Monday · Notion · Confluence · Slack · Discord · Zoom · Loom · Google Workspace · Zapier · Make · GoHighLevel · WordPress · MemberPress · HubSpot · Figma · Miro · GitHub · 1Password · RentSpree · SkySlope · Stripe · Claude · ChatGPT · Airtable · Microsoft Excel INDUSTRIES: SaaS · AI Products · Fintech · EdTech · Digital Products · E-commerce · Marketing Agencies · Membership Platforms · Real Estate Technology · Government Technology CERTIFICATIONS: PSM I · MSc Economics · BSc Economics Available for long-term engagements, sprint-based contracts, and fractional Project Management and Operations roles. Message me or click Invite to Job to discuss where your delivery or operations is breaking down.