Gendayie G.

Expert Cold Caller|Virtual Assistant|Appointment Setter | Real Estate

Sales & Customer Service Specialist | Cold Calling | Lead Generation | Intake Expert Objective: I help businesses grow their customer base, increase sales, and keep clients coming back. With over 10 years of experience in call centers, I’ve worked across sales, customer service, and intake roles; handling everything from cold calls and lead generation to resolving customer issues and closing deals. I’m comfortable in fast-paced environments and know how to communicate in a way that builds trust and gets results. I’ve managed large client portfolios, consistently exceeded sales targets, and helped improve customer satisfaction by delivering reliable, professional service. Whether it’s converting leads, handling inbound calls, or supporting your customers, I focus on making every interaction count. If you’re looking for someone who can represent your business well, connect with customers, and drive results. I am available for any part-time or full-time opportunity to contribute to team success and business growth. Key Skills: Time Management Multitasking Adaptability Attention to Detail Inbound & Call Handling CRM Software (Twilio, MOJO Dialer, HubSpot, Go High Level, Salesforce, Follow Up Boss, Monday, Data Entry & Documentation Appointment Setting Customer Retention Lead Generation Lead Qualification Upselling & Cross-Selling Pipeline Management Account Management Experience: -Managed a customer portfolio of over 250 clients, increasing customer retention by 30%. -Conducted cold calls daily, generating leads and increasing the client base by 20%. -Worked as an intake specialist, efficiently handling customer issues and providing prompt solutions. -Led and trained a team of 16 junior sales representatives, enhancing their sales techniques and customer service skills. -Worked collaboratively with the customer service team to address and resolve customer complaints and issues, leading to an improvement in customer satisfaction scores by 40%. -Met and exceeded sales targets by 15% consistently each quarter. Work Experience: -Sales Representative/ Customer Retention| Time Warner Cable, Dominica | July 2015- September 2017 -Front Desk Agent/ Concierge | Jade Mountain, Soufriere, St Lucia | December 2017- July 2019 -Executive Assistant| Axcel Finance, Vieux Fort, St Lucia | July 2019- September 2020 -Sales Representative/ Sales Supervisor | Ojo Labs. Movoto, Vieux Fort, St Lucia | September 2020 - July 2023 -Clinician Success Specialist/ Appointment Setter- Remote| Proactive Healthcare Staffing, Washington, DC| July 2023 - July 2024 -Appointment Setter- Remote| Solaura Power, Georgia, Atlanta| July 2023 - March 2025 -ISA Agent Appointment Setter- Remote| Kenneth Topping Real Estate/ Remax. Ajax, Canada| December 2024 - December 2025 -Senior Sales Representative- Remote| Ace Travel, New Orleans, LA| July 2023 - Present Education Biology Associate Degree, Dominica State College| Graduated 2016 Concentration in Sales and Marketing Certifications Certified Professional Sales Person | Clear Harbor Dominica | 2017 References Available upon request.