James A.

Hi! I’m James Autor, a dedicated and experienced customer support professional with over 9 years of experience in the call center industry, both locally and remotely. I specialize in providing high-quality, reliable, and professional support across multiple channels, phone, email, and chat. I take pride in delivering a seamless, worry-free experience for my clients. From managing customer inquiries and resolving issues to handling e-commerce orders and administrative tasks, I ensure every interaction is handled with care, precision, and efficiency. I’m highly reliable, adaptable, and committed to meeting deadlines while maintaining excellent standards. Whether you need customer support, virtual assistance, or e-commerce management, I’m here to provide top-notch service and help your business thrive. Let’s collaborate and make your projects run smoothly! Throughout my extensive experience, I have delivered excellent support and demonstrated adaptability in several roles, including: MWNL (Fashion Brand): Hired as a customer support agent and was promoted to Customer service manager. Create SOPs and KPIs for the agents, Weekly report presentations to the client, Manage Agent schedules, and Answer escalation emails using, Gorgias and Reamaze. BR Agency via Upwork: I provided email support using platforms like Zendesk and Freshdesk, managed Shopify and social media accounts, and handled various customer service tasks. These roles showcased my ability to operate effectively across multiple platforms and communication channels. Nanoleaf (E-commerce): As a Virtual Assistant for a year, I handled a variety of tasks including phone support, email and chat responses via Gorgias, invoicing, customer product assistance, technical support, and payment collections. Iqor Philippines: In my role as a Customer Service/Collections Representative for over three years, I supported American Homeshield HVAC and Warranty Company by creating work orders, scheduling technician appointments, providing diagnostics, and updating invoices. My focus was on delivering outstanding customer satisfaction and efficient service. Sutherland and Concentrix: During my time with these companies, I supported Amazon.com as a Customer Service Representative for over two and a half years, managing phone, chat, and email support for tracking, returns, refunds, and order entries. I was promoted to Subject Matter Specialist, training new hires and providing technical support for Amazon Kindle devices, effectively addressing device-related issues. My ability to handle high call volumes, provide superior customer service, and manage administrative tasks efficiently aligns perfectly with the needs of your team. I am enthusiastic about the opportunity to contribute to your company and am confident that my background and skill set would have a positive impact on your customer service team.