Muhammad Zaryab A.

Hi, I’m Muhammad Zaryab Ali, a Customer Support and FinCrime professional with 4+ years of experience supporting international customers across e-commerce, fintech, remittance, and food-delivery platforms. I currently work on the Temu US customer support campaign, handling high-volume customer inquiries related to orders, refunds, returns, deliveries, account issues, and escalations. I focus on resolving issues efficiently while maintaining accuracy, customer satisfaction, and KPI standards. Previously, I worked with Revolut, TapTap Send, and Foodpanda, gaining extensive experience in voice, email, and chat support. My Revolut experience also includes KYC, AML, CDD, EDD, Account Takeover (ATO) investigations, fraud prevention, and compliance-related support. What I can help you with: • Customer Support & Customer Service • E-commerce Customer Support • Email, Chat & Voice Support • Order Tracking & Order Management • Refunds, Returns & Delivery Issues • Customer Escalation & Conflict Resolution • CRM & Ticket Management • KYC / AML / CDD / EDD Support • Fraud & Account Takeover Investigations • Quality & KPI-focused support • Customer Retention & First Contact Resolution I’m experienced with Salesforce, Zendesk, Jira, Slack, Playvox, and Microsoft Office. I’m comfortable working in high-volume environments where accuracy, professionalism, confidentiality, and response time matter. If you're looking for someone reliable, detail-oriented, professional, and experienced in supporting international customers, I’d be happy to work with you.