Ayesha A.

Hey! I am Ayesha. I am a self-motivated individual who thrives on innovation and overcoming challenges, learning new skills, and encouraging growth in those around me. I am well organized, efficient, and a happy multitasker. I thrive in a fast-paced environment and love to take on responsibilities. I have 4+ years of experience in customer-facing roles and 2+ years of experience making sure customers feel like their feedback is being taken into account, and my focus has always been on retention. Working with mental health platforms and dealing with sensitive clients, I have first-hand experience of defusing complicated situations and giving clients the satisfaction of being listened to and catered to. I have closely worked with the billing team and am familiar with US-based insurance and checking client coverage for medical and mental health procedures. My skill set is entailed but isn't limited to: -Top-notch customer service - Review Management and building company Rapport -Attention to detail -Meticulous record keeping -Outstanding communication -Managing teams -Overseeing tasks and projects -Flexible -Quick Learner -Problem Solver -Well versed with Calling/Messaging CRMs -Slack Enthusiast -Familiar with Insurance portals and checking clients' coverage -Billing and account keeping -Team player -Multi-tasker -Situation diffuser I'd love to work with you to help your customers have the best experience possible. I have If you're interested in giving your customers first-class service, send me a message! I look forward to hearing from you!