Laxanne C.

Customer-focused professional with over 7 years of experience in remote customer service, sales support, appointment scheduling, and administrative assistance. Experienced in handling high-volume customer inquiries across phone, email, and live chat while maintaining accurate records and providing timely solutions. Skilled in managing service appointments, coordinating technician schedules, resolving billing and technical concerns, and building strong customer relationships. Proficient in CRM and service management platforms, including HubSpot, Salesforce, Zendesk, ServiceTitan, Jira, and Kustomer. Recognized for strong communication, problem-solving, organization, and a commitment to customer satisfaction.