Juan Miguel P.

CSR | Sales Representative | Appointment Setter | Virtual Assistant |

Customer Service & E-commerce Support Specialist | Email & Chat Support | 10+ Years Experience I help e-commerce businesses deliver excellent customer experiences that drive repeat sales and brand loyalty. With over 10 years of experience in BPO, virtual assistance, and customer service, I specialize in email and chat support for fast-paced e-commerce environments. I handle customer inquiries, order tracking, refunds, warranty claims, and issue resolution with professionalism and efficiency. 🔹 What I can do for you: • Email & Chat Support (Zendesk, Gorgias, Freshdesk, etc.) • Order management, refunds, and dispute resolution • Appointment setting & inbound/outbound support • Social media customer support • CRM and e-commerce platform navigation (Shopify, etc.) I am known for my clear communication, fast response time, and ability to adapt quickly to new tools and processes. I take pride in treating every customer interaction as an opportunity to strengthen your brand. Let’s work together to improve your customer satisfaction and grow your business.