Aleile S.

I spent nearly 5 years of Customer Service Experience specializing in inbound/outbound telemarketing, customer support, and handling product-related inquiries through phone, email, and chat. I take great care in paying attention to details and can work efficiently without constant supervision. Throughout my career, I have earned numerous certifications due to my strong work ethic and effective performance. My true passion lies in delivering exceptional customer service experiences, and virtual assistance, and I find joy in assisting clients to grow their businesses. I have had the pleasure of working with clients based in the United States, Canada, UK, and Australia. • Excellent English communication skills both verbal and written • Telemarketing B2C • CRM management • Phone and email management • Inbound and outbound call specialist • Appointment setting • Calendar management • Proficient in multitasking • Proficient in chat support • Proficient in customer service • Fast typing skills (60 wpm) Tools that I have used: • Dialer - Dialpad • Dialer - Finnese • Dialer-Avaya • Dialer - RingCentral • CRM - Salesforce • CRM - Zendesk • CRM - Oracle • Zoho • Microsoft Office • Google Workspace • Time Tracker - EIS • Communication - Slack • Communication - Teams • Communication - Skype • Communication - WhatsApp • Communication - Gmail • Editing - Canva • Editing - Capcut