April Rose A.

I bring 18 years of experience in the customer service industry, including 11 years as an Escalation Specialist and a Team Leader at JPMorgan Chase. In that role, I managed teams, coached agents, and ensured operational excellence, which helped me develop strong leadership, communication, and problem-solving skills. For the past 3 years, I’ve been working remotely as an Administrative Assistant, where I’ve handled a wide range of responsibilities—such as logistics, procurement, payroll, invoicing, and task coordination. This experience has sharpened my ability to manage multiple priorities while maintaining attention to detail and accuracy. I also have experience as a Compliance Officer for a UK-based company, where I conducted KYC and AML checks, ensuring adherence to regulatory standards. My compliance background has given me a keen eye for detail, documentation, and process management. What I can bring to your team: • Excellent customer service and client support skills • Strong administrative and organisational expertise • Proven leadership and team management background • Compliance knowledge (KYC/AML checks, reporting, process adherence) • Ability to adapt quickly to new systems and workflows I am highly motivated, detail-oriented, and dedicated to helping businesses streamline operations and provide excellent service to clients. Whether it’s supporting your daily admin tasks, handling customer interactions, or ensuring compliance, I take pride in delivering quality results.