David W.

I strongly see myself as a harmonious person who feels great joy when I can assist my family, friends and coworkers in any way I can. I find true happiness when I accomplish something while being part of a team, knowing that my team could count on me for anything is one of the best feelings imaginable. I have decided that I will always do my best in everything I do so that people around me know that they will always be able to rely on me. I have been part of numerous enterprises and had direct contact with customers making sure they have the best possible experience by providing prompt customer support with a professional, friendly and patient attitude. In order to keep a stellar service, I memorized over 65 company products and services to keep a personalized customer experience and additionally completed customer insight reports and input over 12,000 units of sensitive data. I made sure to follow up with customers in order to resolve any concerns or collect missing information and documents in order to complete various procedures for applications and accounts. Thanks my dedication to customer I am used to receive 5-star customer satisfaction rating through voice, chat and email communications. Another field that I have covered as a customer service agent was in the sales division. My duties as a sales representative were to contact the customer in order to sell tickets on a webpage and assist them through the purchasing process and make sure that I filtered them correctly so that I can offer events that match their budget and guarantee a purchase by the end of each interaction. I would also make follow ups in order to make sure that everything was received accordingly and guarantee customer's trust and satisfaction. I am also experienced with live, video and over the phone medical interpretation in Spanish and English where accurate wording is of the essence in order to keep an accurate diagnosis. Some of the skills I have gathered during my professional journey are: * Great interpersonal Skills * Efficient Time management * Excellent organizational Skills * Effective communication Skills * High Attention to Detail * High Knowledge Retention * Great overall adaptability