Jovanny M.

I am committed to achieving exceptional results and doing a great job that I have delivered several times, while working at Teleperformance Mexico and have participated in the following projects ( Cintas Corporation, Quest IT Solutions, APEX America, Comcast Beltway Division, AT&T Mexico and Choice Hotels) , where I currently work as CMDB Project Manager. I'm not only responsible for completing KPIs and the needs of our clients, but also for many other important tasks, such as career path development for operational staff and agents in production, implementation of new client culture to our staff, coordination of customer processes and the creation of sales strategies and milestones by using the mythology SMART. In addition, my understanding of various aspects of the business helps me adapt to changes quickly and keep calm under pressure. Obtaining a Degree in International Business Management by the Universidad del Valle de México Campus Puebla, I trust my development and skills in order to execute tasks that will be asked from me daily, weekly and monthly. To conclude, my professional skills are also based on project management, strong customer orientation, teamwork, professional work ethics, analytical thinking and the use of various industry software, for example, SAP, Oracle, Call Copy, Service Desk, CRM and Microsoft office.