Yader M.
Quality Assurance Analyst/Customer Service/Intake / Chat/ Interpreter
I am a customer service representative, I have worked for a Money Transfer company, in that position I was trained as Chat representative, anti-money laundry, fraud prevention and Quality Assurance Analyst. I am really committed to fulfill my boss`s expectations by analyzing the data to find any trend affecting the company and representatives´ development, working out with people to provide a proper customer service expectation. I got a strong communication skill and excel skill as sending emails and provide feedback was the main purpose of finding the workable data to sort it out.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $8.6k
Billed in all: $23,537$24k
$8.6k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 8% in Excel Formula
Ranked by MRR among everyone on Upwork with the skill.
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