Queeneth N.

Medical Virtual Assistant | Patient Care Coordinator | EHR & Insurance Verification Specialist HIPAA-Compliant Medical Virtual Assistant & Patient Care Coordinator with hands-on experience supporting U.S. healthcare practices, home health agencies, and specialty clinics. I eliminate administrative backlogs, streamline patient onboarding, and help healthcare teams stay organized so clinicians can focus on patient care. KEY HIGHLIGHTS & PRACTICE IMPACT Patient Intake & Scheduling: Efficient patient onboarding, appointment scheduling, calendar management, referral coordination, and patient follow-ups to keep workflows moving and reduce missed appointments. Insurance & Authorization Support: Insurance eligibility and benefits verification, coverage follow-up, prior authorization tracking, and communication with patients, case managers, and healthcare teams. EHR/EMR Support: Accurate data entry, chart maintenance, documentation, demographic updates, encounter information, and quality checks for incomplete or unclear records. HIPAA & Confidentiality: Experienced in handling confidential patient information and following secure communication and documentation practices. HEALTHCARE PLATFORMS & SOFTWARE EHR / EMR & Healthcare Platforms: Careficient, WellSky, SimplePractice, TherapyNotes, HHAeXchange, Aidin, ExtendedCare, Repisodic, DrChrono, AxisCare, Cliniko, Jane App. Communication & Productivity: RingCentral, Microsoft Excel/Office, Google Workspace, Microsoft Teams, Slack, and other digital workflow tools. SPECIALTY WORKFLOW EXPERIENCE • Home Health & Patient Care Coordination • Behavioral & Mental Health Practice Administration • Referral Intake & Discharge Coordination • Post-Surgical Care • Wound Care • Cancer & Infusion/TPN Coordination • Elderly & Assisted Living Patient Support SERVICES I OFFER • Patient Intake, Onboarding & Demographic Updates • Appointment Scheduling & Rescheduling • Multi-Provider Calendar Management • Referral Coordination & Tracking • Insurance Verification & Benefits Checks • Prior Authorization Follow-Ups • Patient, Clinician, Provider & Case Manager Communication • EHR Data Entry & Chart Maintenance • Documentation & Quality Assurance Checks • Excel/Google Sheets Tracking & Workflow Reports • General Healthcare Administrative Support I’m detail-oriented, dependable, comfortable working with confidential patient information, and able to work independently while following established healthcare workflows. READY TO STREAMLINE YOUR CLINICAL WORKFLOW? Stop letting backend administrative tasks slow down your practice. Click "Message" or "Invite to Job" in the upper right corner, and let's discuss how I can seamlessly integrate into your team this week.