Emely Joana B.

Client Ops, Social Media & Automation (Zapier/n8n)

Not your average assistant - your clients wait days for updates, your Instagram has been quiet for three weeks, and you're too busy delivering to take care of the people who pay you? That's the problem I solve. I'm an account manager by profession - I currently manage B2B partnerships across 10 European markets - with an MBA in International Business Management & Innovation. I've coordinated 4 concurrent software projects for insurance-sector clients, where my documentation and process protocols cut ticket resolution time by 25%. I built a German-market sales pipeline from scratch at a VC-backed SaaS company, was named Employee of the Month in my second month of a multilingual customer-service role, and spent 2 years managing social media for 4 local businesses - growing their accounts 60–100% with consistent posting and community response times under 12 hours. What makes me different: I automate what repeats. Using automations and AI (Claude, ChatGPT), I once cut a recurring 10-hour weekly workload down to 2 hours. You get an MBA-trained business partner at VA speed. What I do for you: ✔ Client care: onboarding, check-ins, CRM updates (HubSpot), status reports — nothing falls through the cracks ✔ Social media: content planning, creation (Canva, CapCut), scheduling, community management, analytics ✔ Process & automation: SOPs, async documentation, Zapier, n8n & AI workflows that shrink your admin time I work with coaches, consultants, and small agencies who want a partner, not a task-rabbit. Trilingual — German (native), English and Dutch (fluent) — a strong fit for DACH businesses and international teams alike. If you want someone who answers fast, documents everything, and gets more done per hour than you thought possible — send me a message.