Mary Stepanie A.

⭐ 14+ Years of Customer Service Excellence 🌐 Experience in Corporate, Financial & Digital Service Environments 📞 Phone, Email, Live Chat & Ticket Systems 🧠 Clear Communicator with Strong Attention to Detail 🛡️ Reliable & Committed to Company Success Hello 👋 I help businesses deliver fast, professional and reliable customer support by managing customer communication, resolving issues efficiently and keeping support systems organized. With 14+ years of customer service experience, I’ve worked in corporate, financial, digital service and eCommerce environments, supporting both B2C and B2B clients. My background includes: ➤ Supporting consumer and business banking clients at JPMorgan Chase ➤ Managing client communication and accounts for an SEO agency ➤ Providing high-quality eCommerce customer support, handling orders, refunds and customer inquiries across platforms like Shopify and Zendesk I’m experienced in high-volume support environments and comfortable learning and adapting quickly to new CRMs, ticketing systems and support tools. 📌Core Skills 🔹 Zendesk Ticket Management 🔹 Shopify Customer Support (Orders, Refunds, Tracking) 🔹 Email & Live Chat Support 🔹 Phone Customer Support 🔹 Virtual Assistant & Administrative Support 🔹 CRM Documentation & Customer Records 📌Tools & Platforms ✅ Zendesk ✅ Shopify ✅ Slack ✅ Trello ✅ Google Workspace ✅ Microsoft Office ✅ Internal CRM Systems ✅ Zoom & Remote Communication Tools 🔥Why Clients Hire Me 💎 14+ years of customer service experience 💎 Experienced in high-volume support environments 💎 Strong communication and problem-solving skills 💎 Reliable, organized and detail-oriented 💎 Quick to learn new systems and workflows If you're looking for reliable customer support that keeps your customers satisfied and your operations running smoothly, I’d be happy to help. Let’s discuss how I can support your team. 🤝 “Currently available for long-term customer support roles.”