Irfan A.

⭐️ 6 Years of E-Commerce Excellence — Your Shopify & WooCommerce Support Specialist ⭐️ Looking for someone who can handle your customers, streamline your operations, and free up your time to grow? You've found them. I'm a seasoned E-Commerce Customer Support Specialist with 6 years of hands-on experience helping Shopify and WooCommerce store owners deliver outstanding customer experiences across email, live chat, and social media. I don't just answer tickets. I protect your reputation, resolve issues before they escalate, and become a reliable extension of your team. ━━━━━━━━━━━━━━━━━━━━━━━━ 🛒 E-COMMERCE SUPPORT ━━━━━━━━━━━━━━━━━━━━━━━━ ☘️ Shopify & WooCommerce Email Support (Zendesk, Freshdesk, Gorgias, Reamaze, Spark) ☘️ Shopify Gorgias Email & Live Chat Support ☘️ Chargeback & Dispute Management — PayPal, Klarna, Stripe ☘️ Order Fulfillment & eBay Dropshipping ☘️ Returns, Refunds & Cancellations ☘️ Dutch, Italian, Swedish, German & French E-Commerce Customer Service ━━━━━━━━━━━━━━━━━━━━━━━━ 📱 SOCIAL MEDIA & COMMUNITY ━━━━━━━━━━━━━━━━━━━━━━━━ ☘️ Facebook & Instagram Customer Support & Engagement ☘️ Facebook Group Admin & Moderator ☘️ Agorapulse DM Moderation & Content Scheduling ☘️ Influencer Outreach — Instagram & YouTube ☘️ Social Media Management & Scheduling ━━━━━━━━━━━━━━━━━━━━━━━━ 🏥 HEALTHCARE SUPPORT ━━━━━━━━━━━━━━━━━━━━━━━━ ☘️ Doctor–Patient Coordinator Assistant ☘️ Telehealth Appointment Scheduling ☘️ Clinic Operations & Pharmacy Dispatch ━━━━━━━━━━━━━━━━━━━━━━━━ 🛠️ TOOLS & PLATFORMS ━━━━━━━━━━━━━━━━━━━━━━━━ • Gorgias • Zendesk • Freshdesk • Reamaze • Gladly • Tidio • Shopify Inbox • Spark • Commsplayer • ManyChat • Agorapulse • Sprout Social • Airbnb • VRBO • Hospitable • Guesty • Airtable • Trello • Shipmonk • Upfluence • Heepsy • IZEA • ChatGPT • WooCommerce • Jotform • Rev ━━━━━━━━━━━━━━━━━━━━━━━━ ⚡️ WHY CLIENTS CHOOSE ME ━━━━━━━━━━━━━━━━━━━━━━━━ ✅ 6 years of real e-commerce experience — not just theory ✅ Multi-channel support: email, live chat, social media, and DMs ✅ Skilled in chargebacks and dispute resolution across major payment platforms ✅ Fast learner, I adapt to your tools, workflows, and brand voice quickly ✅ Reliable and independent — no micromanagement needed ✅ Meticulous attention to detail in every customer interaction ✅ Strong written English and multilingual support (Swedish, Dutch, Finnish, Italian, German & French) Whether you need someone to own your inbox, manage your social DMs, handle disputes, or support your customers end-to-end. I'm ready to show up, do the work, and help your business grow. 📩 Send me a message and let's talk about how I can support your store. Thank you!