Elijah Jacob S.

As a Junior Account Manager and Administrative Support at FlagshipOne, I manage end-to-end customer communication and order support in a fast-paced automotive parts environment. My role involves handling both inbound and outbound interactions, ensuring customers are updated on their orders via email, phone calls, and live chat. Key responsibilities include: Managing customer inquiries, providing technical updates, and resolving concerns with professionalism and empathy. Processing and tracking orders using Zoho CRM (Hydra) and maintaining accurate records with Excel spreadsheets. Coordinating with technicians to confirm part compatibility and shipping status. Creating and sending customer-facing documentation, including confirmations, follow-ups, and procedural instructions through Google Mail. Supporting internal and external communications via Google Chat and Zoom for efficient collaboration. Core Skills & Tools: Customer Relationship Management (CRM) – Zoho Hydra Order tracking & reporting – Excel Professional communication – Email, phone (inbound/outbound), and live chat Collaboration tools – Google Mail, Google Chat, Zoom