Janna M.

Technical Project Manager | Ops Manager | Client Success

PMP and Certified Scrum Master with 14 years of experience in project and program management, including 6 years managing end-to-end complex client SaaS implementations and internal cross-functional portfolios valued at up to $3M at cybersecurity and Series B to Series C AI startups Maintains a proven track record of accelerating time-to-value, boosting client satisfaction (CSAT), and driving early project delivery while systematically reducing client escalations, project expenses, and operational overhead. Expertise spans establishing PMO governance models, developing standard operating procedures (SOPs), architecting modern AI workflows, leading change management, and orchestrating continuous improvement efforts across organizations. Advocates for operational excellence by building sustainable workflows that optimize team capacity, protect work-life balance, and prevent burnout to ensure predictable, high-velocity delivery. Deeply committed to fostering long-term professional growth by mentoring junior project managers and scaling healthy, resilient organizational capacity. Currently advancing expertise as an MBA Candidate in AI, Tech Economics & Commercialization at North Carolina State University (Expected 2030) TOOLS & PLATFORMS: • Project & PMO: Asana · Smartsheet · ClickUp · Jira · Monday · Notion · Trello · Confluence • CRM & RevOps: Salesforce · Pipedrive · Odoo · HubSpot • AI & Automation: Claude · ChatGPT · Gemini · Fireflies · Replit · Make/Relay.app · API integrations • Productivity: Google Workspace · Microsoft 365 · Slack · Zoom · Loom • Finance & Reporting: FP&A modeling · KPI dashboards · P&L oversight