Jhumel C.

Customer Support & Contract Management Specialist with 11 years of professional experience in customer service, contract administration, Procure-to-Pay, Accounts Payable, procurement, and business process support. I have extensive experience handling client and stakeholder requests, responding to inquiries and concerns, managing mailbox communications, following up on missing information and documentation, and providing timely status updates. I also have experience resolving issues through ticketing systems and working closely with internal teams, clients, suppliers, and other stakeholders to ensure concerns are addressed accurately and efficiently. My professional experience includes creating and managing contracts, processing and reconciling invoices, managing purchase orders, performing quality checks, maintaining process documentation, and supporting business process improvements. I am detail-oriented, organized, dependable, and comfortable working independently or as part of a team. I can quickly learn new tools and workflows and am experienced in working with systems such as Salesforce, SAP, JIRA, ServiceNow, SharePoint, DocuSign, Microsoft Excel, and other business applications. I can support your business with: • Customer support and inquiry handling • Ticket and email support • Administrative support • Contract administration • Invoice and payment support • Purchase order and procurement support • Data and document management • Quality checking and reconciliation • Client and stakeholder communication • Process documentation and SOP support My goal is to provide reliable, accurate, and professional support while making sure every customer or business concern is handled with care and attention to detail.