Leily M.

Are you a scaling CEO or business owner overwhelmed by daily operations, team coordination, and administrative chaos? I help high-growth businesses streamline their workflows, optimize their human capital structure, and manage their finances so leaders can focus purely on expansion. As a Virtual Manager and Operations Specialist, I don’t just execute tasks. I build and maintain the systems that keep your business running smoothly. Here is how I can support your business: 🚀 OPERATIONS & PROJECT MANAGEMENT • Complete setup, architecture, and daily management of Asana to ensure tasks are delivered on time. • Streamlining remote team communication via Zoom, Slack, and Google Workspace. • Documenting SOPs (Standard Operating Procedures) and monitoring team KPIs. 👥 HUMAN RESOURCES & COMPENSATION (System Management) • Auditing and validating contractor/employee hours for global payroll tracking. • Designing internal attendance controls and tracking compensation structures. • Managing US-based recruitment tech and ATS software (Indeed, LinkedIn Recruiter, ZipRecruiter) for onboarding and system compliance (Note: I focus on system infrastructure and compliance, not active candidate sourcing). 🤖 AUTOMATED CUSTOMER EXPERIENCE (CX) • High-level corporate inbox management (Email) and VIP customer support. • Omnichannel customer care via WhatsApp Business and Meta (Facebook/Instagram comments and DMs). • Designing automated conversational flows using ManyChat to drastically reduce response times. 📊 MARKETING ANALYTICS & FINANCES • Advanced content scheduling and audience tracking through Meta Business Suite. • Auditing social media metrics (Engagement Rate, reach, impressions) to deliver monthly data-driven insights. • Managing Accounts Payable (AP), Accounts Receivable (AR), invoicing, and monthly expense reconciliation using standard US accounting terminology. My Tech Stack: Asana, Meta Business Suite, ManyChat, Zoom, Slack, Google Workspace, ATS Platforms (Indeed), Billing & Spreadsheet Tools. If you are ready to transition from operational chaos to structured growth, let’s connect. Send me a message or invite me to your job post, and let's set up a discovery call!