T ziah Johne Venice .
QA Tester | Email Support | Customer Service Representative
Hi! I'm Maki. I've worked side by side with Devs. I worked as the Lead QA for an Early access Steam title, where I test new builds and identify gameplay, UI/UX, and performance issues. I also create detailed bug reports that help developers reproduce and resolve problems quickly. I also have experience moderating Steam Community Hubs and Discord channels (for bug reports and tickets), engaging with players, answering questions, collecting feedback, and maintaining a welcoming community. Beyond QA, I have 1 year and 3 months of customer service experience, where I was promoted from Retail Agent to Lease Agent and later to an Escalation Specialist. In these roles, I handled complex customer concerns, wrote professional business emails, and ensured every issue was resolved with empathy and clear communication. What I can help you with: 🎮 Game QA Manual Testing • Functional Testing • Regression Testing • Smoke Testing • Gameplay Testing • UI/UX Testing • Feature Testing • Bug Reporting & Reproduction • Test Case Execution • Issue Documentation • 💬 Customer Support Email Support • Customer Service • Escalations • Troubleshooting • Conflict Resolution • Case Documentation • Problem Solving • Administrative Tasks • Microsoft Office & Google Workspace 🌐 Community Management Discord Channel Moderation • Steam Community Moderation • Player Support & Feedback
Earnings and projects
An estimate from an earlier read
Last 6 months: $15
Billed in all: $2,815$2.8k
$15 in the last 6 months
Across 4 contracts
Earnings, last 30 days
No data since Nov 5, 2026.
Skill rankings: Top 43% in Microsoft Office
Ranked by MRR among everyone on Upwork with the skill.
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