Bosco L.

👋Welcome to my profile! I help e-commerce brands and fintech companies deliver reliable customer support through email, live chat, and phone. With 5+ years of experience in customer support and Quality Assurance, I've worked with platforms including Cash App, Amaze (Spring), and Fourthwall, supporting customers and online store owners with financial transactions, orders, technical issues, and account-related concerns. My focus is providing fast, accurate, and friendly support while maintaining high quality standards and ensuring every issue is handled properly. Here's what I can help with: - Email, live chat, and phone support - E-commerce customer and creator support - Order tracking, shipping, refunds, and replacements - Payment disputes, chargebacks, and fraud-related inquiries - Account verification and payment troubleshooting - Technical support and platform troubleshooting - Quality Assurance (QA) and case reviews - Support quality monitoring and identifying areas for improvement - Escalations and complex customer situations - CRM management and ticket documentation Tools I've worked with: Zendesk, Salesforce, Intercom, Zoho CRM, Amazon Connect, Slack, Google Workspace, Microsoft Office, and AI tools. Languages: Spanish: Native English: Fluent I understand that great customer support goes beyond answering tickets. It's about finding solutions, maintaining quality standards, and making sure customers have a positive experience. If you're looking for someone reliable, organized, and experienced in customer support and quality assurance, I'd be happy to help.