Mary O.

Customer Support | Real Estate & Shopify VA | Zendesk, GoHighLevel

Customer Support & Operations Specialist | Shopify, Gorgias, Zendesk | High-Volume E-commerce & Real Estate Support Without Micromanagement. Overwhelmed by support tickets, delayed responses, or messy workflows? I provide Real Estate Assistance, Shopify Customer Support for e-commerce businesses that keeps your operations running smoothly, resolves issues fast, and ensures every client and customer feels heard and satisfied. I clear 50+ support tickets a day while maintaining efficient workflows, strong communication, and seamless support across both real estate and e-commerce operations. Hi, I am Mary and I help businesses, agencies, startups, and online stores manage communications, operations, and client experience. I'm someone who takes ownership, solves problems, and works independently. SERVICES I OFFER AS A CUSTOMER SUPPORT & REAL ESTATE VA EXPERT ★ Customer Support: I manage email, chat, tickets, and complaints as your first point of contact in a fast, professional, and calm manner. I handle 50+ tickets daily while ensuring excellent customer satisfaction. ★ Real Estate Support & Client Coordination: I assist with lead follow-ups, client communication, CRM updates, scheduling appointments, preparing CMAs (Comparative Market Analysis), and coordinating with agents, buyers, and sellers to ensure smooth transaction workflows. ★ Operations & Workflow Management: I handle order processing, scheduling, record keeping, and Notion/Sheets tracking. Efficient, error-free processes across both e-commerce and real estate operations. ★ Live Chat & Customer Messaging: I handle real-time customer and client inquiries, guide users to next steps, and document every interaction in your CRM. ★ Supplier, Vendor & Real Estate Coordination: I ensure timely delivery, issue resolution, and smooth communication between vendors, suppliers, and real estate stakeholders. ★ Community & Social Engagement: I respond to comments, moderate communities, and maintain a positive brand presence across platforms. WHO I SUPPORT BEST ★ E-commerce brands and online stores ★ Real estate teams, agents, and brokerages needing client and transaction support ★ SaaS companies and tech-enabled services ★ Companies who are drowning in email, chat, or support requests ★ Agencies managing multiple clients or inboxes ★ Startups scaling support volume RESULTS YOU CAN EXPECT ★Fast, professional responses across channels ★Organized operations and workflow tracking ★Calm resolution of complaints or escalations ★ Reduced errors and complaints ★ Reliable daily availability and consistent performance ★ Organized CRMs that actually help your team TOOLS & PLATFORMS Shopify • Gorgias • Zendesk • Freshdesk • Go High Level CRM • Google Sheets • Notion • Intercom • Hubspot CRM • SalesForce CRM • Slack • Trello • Ignite • Matrix • GeoWarehouse • WebForms If you want a proactive Customer Support, Real Estate & Operations Specialist who can start immediately and grow with your business, send me a message or invite me to your job. Let’s get your processes running flawlessly. ❤️❤️