Mary O.

Need help keeping listings updated, real estate paperwork organized, leads followed up, and your CRM accurate? I support real estate agents, investors, and brokerages with day-to-day administrative tasks, property research, MLS listing support, comparable property research (comps), comparative market analysis (CMAs), transaction paperwork, and CRM management. With hands-on experience using Matrix, GeoWarehouse, WebForms, HubSpot, and GoHighLevel, along with Land Insights and Land Portal for land comps, comparable sales research, and land valuation analysis, I understand the importance of accurate records, timely follow-ups, and keeping real estate tasks moving without constant supervision. EXPERIENCES ★ Canadian Brokerage Support: Assisted with MLS-related tasks, listing updates, real estate forms, offers, amendments, cancellations, Schedule A documents, and transaction paperwork using Matrix, GeoWarehouse, and WebForms. ★ Australian Real Estate Sales Support: Supported property research, CMA preparation, appraisal-related research, HubSpot CRM management, sales activity tracking, offer follow-ups, and seller communication. ★US Land Comping: Researched comparable land sales, compared acreage and locations, reviewed price per acre, and organized property findings using LandPortal, LandInsights, and other research tools. SERVICES I OFFER ★MLS listings and listing administration ★Real estate transaction paperwork and document organization ★CMA preparation and comparable property research ★Land comps and price-per-acre analysis ★Real estate customer support and client communication ★CRM management, lead tracking, and follow-ups ★Real estate sales and administrative support I also bring customer support experience handling 50+ inquiries and tickets daily, including email and chat support, complaints, escalations, and CRM documentation. My experience includes email and chat support, responding to customer questions, handling complaints and escalations, documenting conversations, tracking outstanding issues, and maintaining accurate CRM records. These skills translate well into real estate customer support, where buyers, sellers, leads, and clients need clear communication, reliable follow-up, and timely updates. WHAT YOU CAN EXPECT ★ Accurate real estate records and organized transaction paperwork ★ Professional real estate customer support and client communication ★ Careful property research and clearly documented comparable sales ★ Reliable listing and administrative support ★ Consistent CRM updates and lead follow-up ★ Timely communication and attention to detail ★ Independent work without constant supervision TOOLS & PLATFORMS ★Real Estate & Listing Administration: Matrix, GeoWarehouse, WebForms ★CRM & Sales Support: HubSpot, GoHighLevel, Salesforce, Microsoft Teams ★Property Research & Land Comping: LandPortal, LandInsights, Land id, Zillow, Redfin, Google ★Customer Support & Administration: Shopify, Gorgias, Zendesk, Freshdesk, Intercom, Google Sheets, Notion, Slack, Trello, Hubspot, SalesForce. If you need a reliable Real Estate Virtual Assistant to keep your listings, paperwork, property research, CRM, and client follow-ups organized, send me a message or invite me to your job.