Yasmine Magdy B.

I have 3 years of experience in Customer Service (live chat, email, and phone support) The approach I take to dealing with conflict is unique in that I combine listening with negotiation to understand the customer's perspective. I am exposed to handling real-time complaint escalations. Acknowledgment must always come before up-selling. I can then highlight a product's strengths to maintain business and regain satisfaction. I am patient, professional, and able to learn about a product quickly. Providing good customer service is one of my areas of expertise. It feels good to know that customers will be leaving the conversation happy and satisfied that their inquiries are resolved to leave a positive score. Languages: Arabic (native ), italian (fluent ), English (conversational), French (basic) . what I can help you with: ✅ Email and calendar management ✅ Data entry and spreadsheet organization (Excel, Google Sheets) ✅ Internet research and data collection ✅ Customer support (chat, email, or phone) ✅ Document formatting, proofreading, and file organization ✅ E-commerce support (product listings, order tracking) Tools I work with: 📌 Google Workspace (Docs, Sheets, Drive) 📌 Microsoft Office 📌 Slack, Zoom, Skype I’m quick to learn, adaptable, and always focused on delivering high-quality work on time. Whether you need just a few hours a week or ongoing support, I’m here to make your workflow smoother and your life easier.