Ryan F.

Hey there! I’m Ryan. Customer Service & E-commerce Support Specialist with a bit of sales and team management background as well. With a solid background in customer service, e-commerce support, and sales operations, I help businesses deliver seamless shopping experiences while boosting customer satisfaction and retention. I’ve managed everything from handling escalations and resolving customer inquiries to processing orders, refunds, and exchanges across multiple channels (email, chat, and social media). Here’s what I can bring to your business: -Customer Support: Fast, empathetic responses to inquiries while maintaining brand voice and professionalism. Chat, phone call or emails. -E-commerce Management: Order processing, refunds, returns, exchanges, and ensuring smooth fulfillment workflows. Working on different systems, like Gorgias, Shopify, Zendesk, Hubspot, Freshdesk, live chat etc. -Sales Support: Assisting with upselling, client relations, and ensuring customer satisfaction to encourage repeat sales. Working on technological aspects is my thing. -Escalation Handling: Resolving complex cases or directing them to the right teams without losing customer trust -Process Improvement: Tracking common issues, identifying gaps, and suggesting improvements to support workflows I’ve previously managed customers for e-commerce brands and tech companies, where I consistently met KPIs for response times and satisfaction scores. Whether it’s calming an upset customer, ensuring an order goes smoothly, or streamlining support systems, I approach every interaction with professionalism and empathy. If you’re looking for someone who can blend customer support expertise with e-commerce operations and sales skills, I’d love to help your business grow while keeping your customers and business happy.