Rosemary D.

Hello, I'm Rose. I am a dedicated customer support and eCommerce operations professional who helps online businesses deliver a great customer experience while keeping day-to-day operations organized and running smoothly. I began my career as a Customer Service Representative with Teleperformance, Alorica and Amazon, supporting retail accounts through calls, emails and chats. Since then, I have worked with eCommerce and healthcare businesses, where I have led support teams, resolved escalated cases, managed orders and inventory, and handled chargeback disputes. AREAS OF EXPERTISE - Customer support via email, chat and phone - Order tracking, returns, refunds and replacements - Escalation handling and customer retention - Chargeback and dispute management - Trustpilot review responses and Instagram inbox management - Shopify and Amazon store management - Inventory monitoring and shipping rate updates - Support team training and quality review - Data entry, CRM updates and administrative tasks TOOLS Shopify, Amazon Seller Central, Commslayer, Zoho Desk, Triple Whale, Trustpilot, Instagram, Notion, Slack, Google Drive, Time Doctor, CRM systems and Microsoft Office WHAT YOU CAN EXPECT - Professional, friendly communication that reflects your brand - Accuracy and attention to detail in every task - Clear and regular updates on my work - Reliability and ownership, with no need for close supervision I would be glad to support your business and help you deliver an excellent experience to every customer. Please feel free to send me a message, and I look forward to working with you.