Lekhya P.

I help organizations transform business operations through Microsoft Dynamics 365, Business Central, and Power Platform solutions designed for scalability, integration, and operational excellence. With 15+ years of experience across Dynamics 365 Sales, Customer Service, Marketing, Finance and Operations, Dynamics NAV, Business Central, and Power Platform, I specialize in solution architecture, enterprise implementations, platform modernization, system integration, and intelligent workflow automation. My approach combines technical expertise with business process understanding to deliver solutions aligned with organizational objectives and long-term growth. CORE TECHNOLOGY EXPERTISE Microsoft Dynamics 365 CRM: • Dynamics 365 Sales, Customer Service, Marketing, Field Service, and Project Operations • Lead, opportunity, account, contact, and case management • Customer journey design and workflow automation • CRM configuration, customization, and process optimization • Custom plugins, JavaScript, .NET development, and PCF controls • Dataverse architecture and enterprise application integration Microsoft Dynamics 365 ERP and Business Central: • Dynamics 365 Business Central and Microsoft Dynamics NAV • End-to-end ERP implementation, configuration, and customization • Finance, accounting, sales, purchasing, and inventory management • Warehouse management, manufacturing, and supply chain operations • NAV to Business Central migration and upgrade projects • Multi-company and multi-currency environments • Dynamics 365 Finance and Operations integration • ERP data migration, process standardization, and system modernization Microsoft Power Platform and Business Automation: • Power Apps, including Canvas and Model-Driven Apps • Power Automate cloud flows and robotic process automation • Power BI dashboards, executive reporting, and business intelligence • Power Pages and external-facing business portals • Microsoft Dataverse data modeling and solution architecture • Business process automation and approval workflows • Microsoft Copilot enablement and productivity solutions Business Intelligence, Collaboration, and Reporting: • Power BI executive dashboards and performance analytics • SharePoint Online implementation and customization • Enterprise document management and collaboration portals • Microsoft 365 and Microsoft Teams administration • Operational reporting and business performance monitoring • Microsoft Copilot enablement SOLUTION DELIVERY CAPABILITIES • Business requirements analysis and functional consulting • Solution architecture and technical design • ERP and CRM implementation, configuration, and customization • Application development and workflow automation • Enterprise system integration and API development • Data migration, validation, and legacy system upgrades • Testing, deployment, and user adoption • Technical documentation, knowledge transfer, and training • Application support, performance optimization, and continuous improvement MICROSOFT CERTIFICATIONS AND CREDENTIALS • PL-600: Microsoft Power Platform Solution Architect • PL-500: Microsoft Power Automate RPA Developer • PL-200: Microsoft Power Platform Functional Consultant • Microsoft Power Platform App Maker Associate • MB-280: Microsoft Dynamics 365 Customer Experience Analyst Associate • MB-210: Microsoft Dynamics 365 Sales • MB-220: Microsoft Dynamics 365 Marketing • MB-230: Microsoft Dynamics 365 Customer Service • Certified Professional in Microsoft Dynamics 365 Finance • MB6-896: Distribution and Trade in Dynamics 365 Finance and Operations • Microsoft Certified Trainer and Microsoft Certified Professional • Microsoft SharePoint and ASP.NET development credentials • AZ-900: Microsoft Azure Fundamentals • Microsoft 365 and SQL Server certifications INDUSTRY EXPERIENCE Manufacturing | Distribution | Retail | Professional Services | Financial Services | Supply Chain & Logistics | Healthcare | Pharmaceuticals | Education LET'S ALIGN TECHNOLOGY WITH YOUR BUSINESS GOALS Planning a Dynamics 365 implementation, Business Central upgrade, enterprise integration, or business process automation initiative? Let's discuss your existing environment, technical challenges, and strategic priorities to determine how Microsoft technologies can support your objectives.