Eteri S.

I help companies optimize customer support using Intercom reducing ticket volume, improving automation, and building scalable CX operations. With 12+ years in Customer Support and 2+ years focused on Intercom and CX Ops, I specialize in workflow automation, Resolution Bot optimization, and structured support systems that improve both efficiency and customer experience. What I can help with: - Intercom setup & optimization (workflows, routing, automation) - Resolution Bot & self-service strategy - Support flow design and process improvement - QA systems, scorecards, and team performance Results: - Reduced ticket volume by 15% - Improved agent quality scores by 20% - 95%+ CSAT across multilingual teams I focus on practical, data-driven solutions that reduce manual work and deliver measurable results.