Karim h.

Are you looking for a reliable, experienced professional who can handle customer service, travel bookings, e-commerce operations, post-flight support, and sales outreach? With over 5 years of experience in customer service, travel, e-commerce, and telesales, I have worked with international companies and customers across different markets, providing professional, efficient, and solution-oriented support in German, English, and Arabic. ✈️ Travel Booking & Travel Support At Perk (formerly TravelPerk), I worked as a Travel Agent, handling the backend operations of business travel. I was responsible for booking and managing flights, hotels, trains, car rentals, cruises, and other travel-related services, as well as assisting customers with changes, cancellations, and travel-related issues. This gave me strong practical knowledge of travel systems, booking processes, and corporate travel operations. At Blookery, I handle both travel bookings and customer service, including arranging flights and hotels, creating itineraries, managing customer requests, and communicating with customers through calls and emails. This allows me to combine the operational side of travel booking with direct customer support. 🛫 Lufthansa – Customer Feedback & Post-Flight Support At Lufthansa, I worked in Customer Feedback Management, supporting customers in both German and English with post-flight issues and inquiries. I handled cases related to compensation, reimbursements, refunds, complaints, and other flight-related concerns, ensuring that customers received clear information and professional assistance while following the relevant procedures and policies. 🛍️ E-Commerce Customer Support – IL Makiage At IL Makiage, I worked as a Customer Support Agent for almost one year, supporting customers throughout the entire order process. My responsibilities included tracking orders, handling refunds and exchanges, resolving order-related issues, and answering general customer inquiries. I worked with e-commerce systems such as Magento, giving me hands-on experience with order management and the operational side of online retail. I am comfortable dealing with customers regarding delivery issues, order changes, refunds, exchanges, and other e-commerce-related concerns while maintaining a professional and customer-focused approach. 💬 Customer Service & Partner Support At Booking, I worked in customer service for property partners, assisting with onboarding, technical issues, reservations, account-related questions, and listing management. I developed strong experience in handling complex cases, troubleshooting problems, and maintaining a high level of customer satisfaction. I am comfortable working across phone, email, and chat, handling multiple requests simultaneously, following SOPs, and working with different CRM, booking, and order-management systems. 📞 Cold Calling, Telesales & Lead Generation I also have extensive experience in cold calling and telesales, including outreach campaigns, lead qualification, appointment setting, upselling, and cross-selling. I am confident speaking with prospects, building rapport quickly, adapting scripts to different audiences, and handling objections professionally. 💻 CRM, E-Commerce & Business Tools Throughout my career, I have worked with a wide range of CRM, customer service, sales, travel, and e-commerce platforms, including: Zendesk – Customer support, ticket management, and case handling Zoho – CRM and customer management Adversus – Telesales, calling, and customer management Pipedrive – Sales pipeline and lead management Magento – E-commerce order management, refunds, and exchanges Slack – Team communication and collaboration Google Sheets – Data management and operational tracking Various travel booking and reservation systems I am also comfortable learning and adapting to new CRM systems, booking platforms, and internal tools quickly. Working with different companies and platforms has made me highly adaptable and confident in navigating new software and workflows. 🌍 Multilingual Communication I am fluent in German and English, with Arabic as my native language, allowing me to communicate naturally with customers and business partners across different markets and cultures. Whether you need someone to manage customer support, handle travel bookings, resolve post-flight issues, manage e-commerce orders, process refunds and exchanges, generate leads, or handle sales calls, I bring practical experience, reliability, adaptability, and a strong customer-focused approach. I’m ready to help your business deliver exceptional customer experiences, improve operational efficiency, and achieve better results. Let’s work together!