Winci John S.

Virtual Assistant | E-learning & Content Support | Research & Admin

👨🏻‍💻 RELIABLE | DETAIL-ORIENTED | PROCESS-DRIVEN | FAST & ACCURATE Need a dependable Virtual Assistant who can handle administrative tasks, research, data, content support, and workflow management with minimal supervision? I bring hands-on experience in Virtual Assistance, IT Operations, Major Incident Management, data entry, research, workflow monitoring, ticket management, communication, and e-learning content support. My professional background has trained me to work in fast-paced environments where accuracy, organization, timing, and clear communication are critical. 🌟 WHAT I CAN HELP YOU WITH 💎 E-Learning & Content Support ✦ E-learning video production support ✦ AI voiceovers using ElevenLabs ✦ Voice narration for training videos and presentations ✦ Stock image and video research using Shutterstock ✦ Digital asset research and organization ✦ Creating video intros and outros using Canva ✦ Basic video/content assembly and editing ✦ Content research and preparation 💎 Data Entry & Data Management ✦ Fast and accurate data entry ✦ Excel & Google Sheets ✦ Data collection and organization ✦ Data cleaning and formatting ✦ Copy/paste and information transfer ✦ Data verification and quality checking ✦ High-volume record and ticket processing 💎 Virtual & Administrative Support ✦ Administrative and back-office tasks ✦ Online research and information gathering ✦ Email and communication support ✦ Document and file organization ✦ Task and workflow tracking ✦ Repetitive, detail-heavy tasks 💎 Monitoring & Workflow Management ✦ Real-time monitoring of dashboards and queues ✦ Tracking tasks, updates, progress, and escalations ✦ Managing multiple systems simultaneously ✦ Following SOPs and established workflows ✦ Identifying issues and escalating when necessary 💎 IT Operations & ServiceNow ✦ ServiceNow ticket monitoring and dispatching ✦ Ticket categorization and correlation ✦ Ticket swiveling across multiple ITSM platforms ✦ Major Incident coordination ✦ IT operations support ✦ Basic troubleshooting and issue investigation 💎 Communication & Coordination ✦ Microsoft Teams & Outlook ✦ Stakeholder and team coordination ✦ Structured email and status updates ✦ Clear and professional written communication ✦ Training and onboarding support WHY WORK WITH ME? ✅ Detail-oriented and accuracy-focused ✅ Reliable and consistent ✅ Comfortable with high-volume and repetitive tasks ✅ Experienced with time-sensitive work ✅ Able to follow detailed instructions and SOPs ✅ Comfortable working independently ✅ Quick to learn new tools and systems ✅ Strong communication and coordination skills I don't just complete tasks — I make sure they are organized, accurate, properly documented, and completed on time. Whether you need help with virtual assistance, data entry, research, administrative support, e-learning content, or day-to-day operations, I’m ready to help. 📩 Send me a message and let's discuss how I can support your team.