Ian R.

Running a real estate business means keeping up with listings, inboxes, client inquiries, and daily operations. I help keep things organized, streamline tasks, and provide reliable support so you can focus on your clients and closing deals. With 15 years of BPO experience in customer service, communication, and problem-solving, along with 2 years of experience in real estate virtual assistance and website management, I bring a strong background in supporting clients, managing administrative tasks, and maintaining the systems that keep businesses running smoothly. My experience with eXp Realty/eXp Luxury has given me hands-on exposure to real estate listing management, website updates, agent support, dashboard management, and listing-related inquiries. My experience with Formex Watches, a luxury watch brand, has further strengthened my customer service skills through handling product inquiries, order and shipping concerns, returns, warranty questions, and customer follow-ups. Here's what I can take off your plate: ✔ Listing Management: Uploading, updating, and maintaining accurate property listings ✔ CRM & Records Management: Organizing contact records and tracking follow-up tasks ✔ Website Maintenance: Updating property details and keeping website content current ✔ Email & Inbox Management: Organizing emails, responding to inquiries, and flagging priorities ✔ Customer Support: Handling customer questions, troubleshooting issues, and resolving or escalating concerns ✔ Agent & Client Coordination: Managing follow-ups, scheduling, and communication ✔ Dashboards & Reporting: Updating trackers, reviewing activity reports, and maintaining records ✔ Back-Office Support: Data entry, file organization, and SOP-based administrative tasks My customer service background has taught me to listen carefully, communicate clearly, stay calm during challenging conversations, and follow through on commitments. Whether supporting real estate agents or assisting customers with product and order concerns, I bring the same professionalism, patience, and attention to detail to every task. I'm available 40 hours per week, with US-hour overlap, and open to long-term or contract-to-hire opportunities. Let's connect! Send me a message about what's taking up most of your time, and let's discuss how I can help make your day-to-day operations easier.