Alobu E.

Are rising support tickets, delayed responses, frustrated customers, declining community engagement, and increasing refund requests affecting your e-commerce business? I help Shopify and DTC e-commerce brands reduce repeat support tickets, resolve order and delivery issues, improve customer satisfaction, build and manage engaged online communities, and protect revenue through effective customer retention and proactive community ma With experience supporting high-volume e-commerce operations, I've managed 60+ daily customer interactions involving refunds, returns, WISMO, subscriptions, billing, and delivery exceptions using Shopify, Gorgias, Reamaze, Tidio, and ShipFusion. Beyond resolving tickets, I improve support workflows, document SOPs, coordinate fulfillment issues, and help customers receive accurate resolutions without unnecessary back-and-forth. I have resolved the issues Ecommerce brands deal with on a daily basis, they can be an 𝐢𝐧𝐜𝐫𝐞𝐚𝐬e in 𝐀𝐯𝐞𝐫𝐚𝐠𝐞 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐭𝐢𝐦𝐞 , a decrease in 𝐂ustomer 𝐒atisfaction , a decrease in 𝐅𝐢𝐫𝐬𝐭-𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐫𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧 , an I𝐧𝐜𝐫𝐞𝐚𝐬𝐞 in 𝐑𝐞𝐟𝐮𝐧𝐝 𝐫𝐞𝐪𝐮𝐞𝐬𝐭𝐬 . 𝐈𝐟 𝐭𝐡𝐞𝐬𝐞 𝐢𝐬𝐬𝐮𝐞𝐬 𝐬𝐨𝐮𝐧𝐝 𝐟𝐚𝐦𝐢𝐥𝐢𝐚𝐫, 𝐭𝐡𝐞𝐧 your customers don't need another person simply answering tickets. You need someone who can identify what's causing the problems and fix the workflow behind them. Hi I'm Bethel Ebere , a Customer Experience and Ecommerce Support professional with 10 years of experience helping business"s manage customer interactions, resolve complex issues, improve support workflows, and retain customers. 𝐖𝐡𝐚𝐭 𝐈 bring to the table of your biusiness once hired; 📌 First Contact Resolution ;I thrive in solving a customer’s problem completely during the first conversation, so they don’t have to contact us again, I do this by Checking all the systems and details, Identify the exact issue and provide the correct solution immediately and I make sure to confirm they have everything they need before closing the conversation. 📌Fast and Efficient Support;I help businesses deliver fast Email Support, efficient Online Chat Support, smooth order management, accurate tracking, and consistent Customer Satisfaction so your customers stay loyal and never consider your competitors 📌 Proactive and Result-Oriented Support; I identify and address a customer’s issue before they have to ask or complain while focusing on actually solving the problem, not just responding to the customer. The goal is to reduce repeat contacts, improve satisfaction, and achieve a successful resolution. 📌 Multichannel Support;This includes Email Support, Phone Support, live chat and Social Media support , ensuring every interaction reflects strong Communication Etiquette and leaves our customers feeling valued. 📌 Customer Relationship Management;I bring hands-on experience with Customer Relationship Management (CRM) systems and tools, helping your business streamline operations, improve Customer Satisfaction, and scale efficiently. 📌 Team Leadership: I am experienced in training, coaching, delegating, and coordinating support teams while maintaining SOP compliance and service quality. 📌 Standard Operating Procedures (SOPs) & Business Documentations: I can create clear, step-by-step instructions that can serve as a guide on how a task should be done consistently, this includes workflows, process guides, customer support procedures, refund policies, and internal notes. For example, I can document a refund process showing how to receive a request, verify eligibility, submit the refund, update the customer, and record the resolution. PS: I don't just answer tickets. I investigate issues across systems such as Shopify, CheckoutChamp, ShipFusion and shipping platforms to resolve orders, refunds, subscriptions, returns and delivery issues accurately. 🟠 𝐓𝐨𝐨𝐥𝐬 𝐭𝐡𝐚𝐭 𝐈 𝐚𝐦 𝐩𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐢𝐧 𝐢𝐧𝐜𝐥𝐮𝐝𝐞; 📌 E-commerce: Shopify, WooCommerce, BigCommerce, Etsy, CheckoutChamp, Recharge 📌 Customer Support: Reamaze, Zendesk, Freshdesk, Gorgias, Intercom, Tidio, Help Scout, Zoho Desk, 📌 Fulfillment & Tracking: ShipFusion, ShipBob, ShipStation, USPS, 17TRACK, Parcel Tracker 📌 Payments: Stripe, Klarna 📌 Productivity & Collaboration: Google Workspace, Notion, ClickUp, Asana, Trello, Slack As your next customer support agent, I focus on success,first contact resolution,fast and empathetic support by making sure that our customers feel understood, heard and valued.I will take full charge of the support work flow once hired. If you're looking for someone who can take ownership of your customer support workflow, resolve issues thoroughly, protect customer relationships, and improve the overall support experience, let's talk Your next Customer Support Maestro Bethel 🟠 I am available for long-term, short-term, hourly and fixed contracts.