Raychelle S.

Hello! My name is Raychelle, and I am a versatile customer service and e-commerce professional with experience supporting clients across chat, social media, and e-commerce platforms. I take pride in delivering excellent service, resolving customer concerns efficiently, and helping businesses maintain strong customer satisfaction. I am passionate about learning, growing, and contributing to a team’s success. My services include: Customer Service (Chat, Social Media) E-commerce Support (Amazon orders, product tracking, and review monitoring) Social Media Customer Engagement (Instagram, Facebook) Order Investigation and Escalation following SOPs Customer Feedback and Dispute Resolution Daily Task Updates and Team Communication Customer Service I ensure every customer interaction is professional, timely, and empathetic. I handle inquiries, troubleshoot issues, process replacements, and maintain high satisfaction for clients across Amazon, e-commerce stores, and social media platforms. Social Media Customer Support I manage social media customer interactions on Instagram and Facebook, responding to comments and messages, monitoring feedback, resolving issues, and escalating concerns when necessary to maintain a positive brand image. I am flexible and a quick learner. I thrive in fast-paced and challenging environments, always focusing on delivering outstanding service and excellent results for both customers and clients.