Jaimie Anne C.

I am here to provide what your customers need - someone human to help them. With 13 years of experience in financial industry focusing on dispute/claims fraud department. I have worked for PayPal for 7 years and Wells Fargo for almost 3 years. 1. Knowledge in adjudicating disputes for debit card, ACH, Checks- fraud and merchant disputes in compliance with VISA network (for debit card). 2. Knowledge in handling customer queries about the dispute while researching and resolving their concerns. 3. Knowledge in handling challenging customers while maintaining KPI's. 4. Knowledge in call evaluation and giving feedback to ensure team members maintain a level of professionalism in giving exceptional customer service. 5. Working with leads and underwriters to turn leads into successfully closed loans. 6. Proficient in communicating with customers via different channels: phone calls. emails and SMS.