Sarah Mae P.

Hi, I’m Sarah! I have 6 years of experience as a Virtual Assistant, with a strong background in Customer Service, Healthcare Support, Medical Biller and Administrative Assistance. My expertise lies in delivering reliable, professional, and detail-oriented support to help businesses run smoothly. •Healthcare Customer Service Expertise I worked with Aetna Healthcare in the Provider Department, where I specialized in: ✓Handling provider calls with professionalism and empathy ✓Verification of benefits and insurance coverage ✓Managing pre-authorization requests and ensuring accuracy of documentation ✓Guiding providers through claim-related inquiries and eligibility processes ✓Maintaining strict compliance with HIPAA and confidentiality standards This role honed my ability to communicate effectively, solve problems under pressure, and ensure a high level of customer satisfaction—skills I now bring to every client I work with. •Other Areas of Expertise Beyond healthcare, I’ve successfully supported clients in various industries with tasks such as: ✓Cold Calling & Appointment Setting – building rapport and setting quality appointments ✓Chat & Email Support – providing quick, professional, and helpful responses ✓Sales Development Representative – engaging leads and nurturing client relationships ✓Data Entry & Admin Tasks – maintaining accurate, organized records and reports I’m passionate about providing top-tier customer service and making processes easier for clients. Whether you need someone to manage your calls, support your customers, or handle admin tasks, I’m here to help you focus on growing your business. Let’s connect—I’d love to support your team’s success!