Cristian S.

I’m a Customer Success Manager with 5+ years of experience driving user adoption, retention, and growth in fintech and social impact startups. I specialize in onboarding customers, managing lifecycle engagement, and improving long-term customer value in SaaS environments. I collaborate closely with Product, Engineering, and Operations teams to translate customer feedback and usage data into actionable insights that improve engagement, reduce churn, and inform product improvements. I have supported feature rollouts, optimized customer journeys, and implemented scalable onboarding processes in fast-growing startups. I bring a data-driven, customer-centric approach while maintaining strong execution and cross-functional communication.